Set to auto b/g/n. Tried everything. I hope by sharing my views on these topics that people will receive an honest point of view from someone with a genuine interest in these topics. Would love to use it. . I was also part of an online community known as the Panasonic Insider Crew in the capacity of “Insider Guru” for Panasonic Australia where I interacted with other tech enthusiasts and find out more about Panasonic's latest gadgets. I am so frustrated with my fitbit scale. On the Today tab , tap your profile picture > Aria 2.; Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Only my Aria scale doesn’t give me an error, it just goes back and forth between the “Step On” and “Sensing” and it will do this for as long as you’re standing on the bloody thing. I had the same error occur on my Fitbit Aria scale on the weekend and when I logged into the website I noticed a warning telling me that the power was getting low in the scale’s batteries. If the device is nearby, turn off Bluetooth on it. After responding the told me their Engineers had fixed an issue with my scales (I don’t know how) and to try re connecting again. I’ve had the same problem. Just for clarification – is your network set to N-only or B+G+N? I tried removing the batteries for thirty seconds and putting them back in but the problem persisted. I recently purchased a Fitbit Aria. Just out of interest, what is the temerpature and humidity there when you are attempting to use it? ERR again…. Hi Holly, I would have to double check but you might need to change the channel in the Wi-Fi router to 1, 6 or 11. See the seller’s listing for full details. This resulted in Wifi Err! Most devices are easy enough to reconnect. Perhaps this “ERR” message could indicate either a lack of signal, poor quality signal (if there is interference from other 2.4GHz networks/devices) or a stale router. You have the Fitbit app open and on the Today tab. And it won’t talk to my wifi AP anymore. Your phone is running the latest version of Windows 10. My former Belkin router was supposed to be compatible, but apparently it wasn’t. If the device is nearby, turn off Bluetooth on it. I was very excited to receive the new scale, and then the same thing happened. The setup says you can then change that to whoever is registered but it doesn’t record body fat for a guest and doesn’t record the weight to your dashboard. Several walls, floors, or objects between the scale and router can cause interference. But when I’d step on, it’d say step off, thinking, err. The Aria may not support channels beyond 11. really really disappointed. After many attempts to reinstall from my Windows computer and my iPhone and almost ready to give up, I went back to my router settings and switched my settings from “Mixed 11b and 11g” to just “11g Only”. It would accept my info from the software. I deleted the issued IP address (this should cause the scale to ask for another one) and it didn’t. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync. Does anyone have a new suggestion? I have the same error message; just purchased and taken out of the box. Reset also does not help. I agree with you – a scale should be robust enough to work in the bathroom despite fluctuating humidity (either from the shower or weather conditions) and temperatures. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync. I certainly hope that Fitbit isn’t using this as a “public beta” and expecting early adopters of the product to cover the costs of testing. I tried to weigh myself several more times but the scale does not ask for an IP and therefore doesn’t talk on the wifi network it is connected to. All I get is ERR! I have had another problem which Fitbit seem to be in no hurry to help me with. I know this device has only been out for a little while but thought I’d write this up just in case others had run into the same issues before logging support tickets with Fitbit. If you use more than one phone or tablet to sync, make sure the other device isn't nearby. Plug your watch into the charger and make sure it’s in range of your Wi-Fi network. – Took the scale back to Best Buy and got it exchanged with a new one. Nice idea, poor execution, no customer support! If you can't sync to a compatible phone or tablet instead or your Fitbit device didn't come with a wireless sync dongle, contact Customer Support. As an Amazon Associate I earn from qualifying purchases. When it does, tap or click the device again and choose, If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak or temporarily compromised. what Fitbit has to say about it. I purchased an Aria which worked well for three weeks and then got the Err issue. Just ERR. and again … and again…. For more information, see, The Fitbit app is up-to-date. I’ve noticed that no one (local stores and amazon) seems to have the Black scales in stock right now, only white ones are available. After about ten minutes in the bed I put it on the tiles and it seemed to work without complaint and a numerical readout was fairly instant after stepping upon it. I did this 4 times to no avail and have now taken screen shots of how I do the setup and a video of what the scales display during the process. I recently experience the ERR wi-fi “X”, everything else seemed to work on the scale (capturing weight) but wouldn’t sync. I am already using the Fitbit tracker and I love it! After six months my aria doesn’t seem to be able to sense when I step off. Your iPhone or iPad is connected to cellular data or Wi-Fi. It has NEVER worked or given me my weight! If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Won’t sync weight, and when I try to re-set them up, all I get is “wifi err”. One other thing that you might try is replacing the batteries. and Which phones and tablets can I use with my Fitbit watch or tracker? Measures weight, body fat percentage, lean mass and bmi. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. The Fitbit app is allowed to run in the background on your phone. The usual behaviour (from the few days that I have had the scale prior to the issue) was that after stepping on the scale the display would quickly show the numerical measurement and it would climb to the final number. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device.. After some problems setting it up, I get the ERR message too. ERR. It just stays in “step off” mode until I jiggle it a bit, then it says starts thinking and throws out a weight close to mine but a pound or two off. WiFi setup was completely successfully. Your phone or tablet isn't managing other Bluetooth connections. It seems that some are luckier than others – it’s a real shame as the scale is available at a good price compared to Withings scales but the quality and support don’t seem to be backing up the Fitbit offering. This scale is junk. DONT BUY. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Send them the scale logs to the email their setup app links to… after a few days I get a thanks email worded as if they resolved the issue…. Out again for answer sent me a headache that button in the DHCP table on my!... Iphone 5 and get the wifi ERR ” fitbit aria wifi err sent email to Fitbit support, sent... 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